Onboarding Customer Success Manager (Toronto)

Toronto, Ontario, Canada · Customer Success

Description

About TradeGecko

Here at TradeGecko, we’re building the world’s leading order and inventory management platform by redefining B2B commerce operations, connecting the global supply chain and making boring business software a thing of the past.


With our HQ in a converted shophouse in downtown Singapore, TradeGecko is fast becoming recognized as the face of Singapore technology and is one of the region’s coolest start-ups. We will surround you with the brightest, most capable and interesting of co-workers, and you will receive the hottest tools, a competitive package, access to a well-stocked pantry as well as the opportunity to develop in an organization that truly values personal and professional development.


We’re always being asked how we've got such quick traction in the market and the answer is simply because we hire great talent. Hiring relentlessly resourceful individuals, in order to complement our already talented Geckos, with even more talented Geckos, is a constant activity due to our fast growth.


Our Geckos come from a wide variety of backgrounds, with a wide variety of skills and are focused on our mission to enable Global Commerce and make our customers even more awesome.


Do you love to helping people? Are you always looking for ways to grow revenue while building business relationships? Do you have a track record of creating customer advocates and driving new business through referrals and expansion opportunities? Do you believe that there can be no business success without customer success? If you answered yes to these questions, then this may be just the role for you!


Role: We’re looking for a dynamic, highly personable, opportunity-driven, and resourceful Onboarding Customer Success Manager to join our awesome team in Toronto! You’ll be a key partner to our customers’ success, helping to get them up and running on our platform and transforming their businesses.


Job Brief

This is what you will be doing for our customers:

This is what you will be doing with the TradeGecko Team:

This is what you are expected to achieve in your first 90 days:

90 days: Be fully ramped and executing against your initial portfolio of customers. Take ownership of the engagement, retention, and growth of your customers

Requirements

What are we looking for:


Benefits

What's in it for you?


If you think you have what it takes to be the next Gecko, apply now!
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