Customer Success Manager, Toronto

Toronto, Ontario, Canada · Customer Success

Description

About TradeGecko


Here at TradeGecko, we’re building the world’s leading order and inventory management platform by redefining B2B commerce operations, connecting the global supply chain and making boring business software a thing of the past.


With our HQ in a converted shophouse in downtown Singapore, we have recently expanded our presence globally by opening an office in Toronto for Partnerships, Sales, Support and Success to service our large and expanding customer base in North America. Our Toronto Office, which was opened just under a year ago, is based in the CBD. This is an opportunity to be a part of these exciting times of expansion in the North America office and to help us build the next phase of our growth.


We’re always being asked how we’ve gotten such quick traction in the market and the answer is simple….we hire relentlessly resourceful individuals, hackers, freethinkers and people that make it their mission to make our customers even more awesome.

Role: Do you love serving customers? Are happy customers the highlight of your day? Do you constantly think of ways to help your customers succeed? Do your customers rave about the service you provide? If you have answered Yes to these questions, this role is right down your alley!

We’re looking for a dynamic, highly personable, opportunity-driven, and resourceful Customer Success Manager to join our awesome team in Toronto!

TradeGecko’s Customer Success Managers are trusted advisors to our customers. They serve as customer advocates by delivering product feedback and feature requests to the internal team and are involved in all phases of the customer lifecycle from implementation, to sustained usage and expansion as well as through periodic service updates. Always helping customers meet or exceed their desired ROI and in turn, become lifelong advocates.


At the end of the day, their mission is to delight customers in every way and have them truly love and recommend our technology!


Job Brief

This is what you will be doing for our customers:


This is what you will be doing with the TradeGecko Team:

Requirements

Requirements

What are we looking for:

Benefits

Benefits

What's in it for you?


If you think you have what it takes to be the next Gecko, apply now!

Apply for this job