Customer Support Engineer

Singapore, Central Singapore · Customer Support


About TradeGecko

Here at TradeGecko, we’re building the world’s leading order and inventory management platform by redefining B2B commerce operations, connecting the global supply chain and making boring business software a thing of the past.

With our HQ in a converted shophouse in downtown Singapore, TradeGecko is fast becoming recognized as the face of Singapore technology and is one of the region’s coolest start-ups. We will surround you with the brightest, most capable and interesting of co-workers, and you will receive the hottest tools, a competitive package, access to a well-stocked pantry as well as the opportunity to develop in an organization that truly values personal and professional development.

We’re always being asked how we've got such quick traction in the market and the answer is simply because we hire great talent. Hiring relentlessly resourceful individuals, in order to complement our already talented Geckos, with even more talented Geckos, is a constant activity due to our fast growth. Our Geckos come from a wide variety of backgrounds, with a wide variety of skills and focused on our mission to enable Global Commerce and make our customers even more awesome.

About The Position

We’re looking for a Customer Support Engineer who can focus on solving high priority customer technical issues in a fast paced environment. To enjoy this position you will thrive in changeable situations, enjoy interacting with people from all walks of life as well as be driven by the opportunity to having the ability to tangibly impact on the company through providing solutions for our customers.

The Customer Support Engineer plays a critical role in maintaining a positive feedback channel between user initiated feedback, bug and issue resolution, engineering prioritization, regression prevention and product definition. Your key responsibilities will be:



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